Complex Workers Compensation Claims: Lessons for employers learned from the recent Victorian Ombudsman Investigation
The recent parliamentary report by Victorian Ombudsman Ms Deborah Glass, OBE, provides telling insights into the management of complex workers compensation claims and oversight by Worksafe within the Victorian scheme. The key … [Read more...]
5 tips for maintaining trust in your family business
Trust is important in any workplace. But the importance of trust in a family business is in a league of its own. When trust breaks down in a family business – both between family members and non-family members – the business becomes … [Read more...]
How to support staff with mental health issues
Graham Andrewartha has conducted another podcast on this pertinent topic for Business Essentials. The session includes tips on managing staff and managers to provide understanding and also practical support to maximise performance … [Read more...]
A fair leader is a respected leader
Fairness: A brain-based model of leadership Our perceptions of unfairness and injustice are strong motivators that generate negative rumination, decreased motivation, reduced productivity, conflict and workplace tension. Fairness, … [Read more...]
Matching communication makes for a successful leader
Relatedness: A brain-based model of leadership I like me. I know myself implicitly. Therefore if someone does not relate to me it is their fault, not mine. Isn't it? "Most of our communication happens without us "thinking" … [Read more...]
Improve staff performance by increasing their sense of control
Autonomy: A brain-based model of leadership When we are feeling in control, having a sense of autonomy in our decision making, we feel healthier and happier. Feeling trapped in a situation or experiencing a loss of control however can … [Read more...]
Building certainty builds results
Certainty: A brain-based model of leadership Having assisted countless organisations to navigate change processes, there is one key piece of advice that I always provide: "communicate with your staff what is happening". This creates … [Read more...]
Motivate your staff through status, not financial reward
Status: A brain-based model of leadership The threat to one's status in society is a primal social driver. David Rock advises that "Many everyday conversations devolve into arguments driven by a status threat, a desire to not be … [Read more...]
Motivating employees – carrot or stick?
Is it possible we’ve become a bunch of biased soft-touch ‘carrot’ advocates and forgotten the poor old stick? Possibly. In times gone by (and certainly in more recent times than the harsh Dickension workhouses) the ‘stick’ was the … [Read more...]