Leaders solve problems.
- Is the conflict in your team definitely a personality clash? (80% of leaders make this assumption first off)
- Is that poor performing Director lazy, or the result of a poor succession process? (The wrong diagnosis determines a new problem)
- Is that team missing their targets because they are unsuitable or were the goals poorly defined?
Effective leaders actually help people with solving the problems that limit their performance and achievement.
Many leaders rush to solutions without fully understanding the problem for which the solution is intended.
It’s a trap for leaders to be too helpful, too smart or too risk averse.
My experience is that at least 50% of poor organisational outcomes are the result of inadequate problem diagnosis and definition. This is one reason that many complex problems drag on, sometimes for many years.
“There is a positive relationship between creative problem-solving and successful organisations.“ Developing Management Skills. 2012 Carlopio & Andrewartha.
Problem defining tips
There is a science to leaders affectively resolving problems which starts with defining the problem carefully in the first place.
- it is valuable to differentiate fact from opinion
- specify underlying causes
- make sure everyone is consulted for gaining information
- state the problem explicitly
- Identify what standard is being violated by the problem
- determine whose problem it is and who should resolve the problem
- avoid stating the problem as a disguised solution
If you would like help to define your problems please contact me.